Visitors can download only when downloads are enabled and the link is available to them.

Check the link's download setting

Open the share settings for the link and confirm that Allow Downloads is on. If Allow Downloads is off, visitors will not see the supported Download control.

A link can be public or password-protected; a visitor must unlock a password-protected link before its normal content and controls are available.

Where visitors download

• On Web, a visitor can choose Download when it appears on the shared link.

• In the iPhone app, a visitor is asked to sign in before Traklist completes the download and opens the native share or export flow.

If Download is visible but fails

Ask the visitor to try again, then contact support if it still fails. Include whether it is a file or folder, whether the problem occurs on Web or in the iPhone app, and the shared-link address.