Uploading and processing are separate stages, and each requires a different response.

Find the stage before taking action

A file is first uploaded to Traklist, then processed. A finished upload does not mean every file result, including audio analysis, is ready yet.

If the file says Processing

• Do not upload the same file again while the existing file still says Processing.

• Processing does not have a guaranteed completion time. If it remains unchanged after an extended period, note the file details for support.

If the upload failed

• Choose the original, accessible file again. A file that was moved, deleted, unreadable, or empty cannot upload successfully.

• Confirm the original extension against the supported-file reference. Renaming a file does not change its type.

• Check available Traklist storage and make sure the file is no larger than 5 GB.

If your storage is full or over the limit

• An upload will not start when the file does not fit in your remaining space. Traklist says there is not enough storage.

• Uploading, importing, and recording are also blocked while your account is over its limit, including during the grace period.

• Free up space, leave a shared folder, or upgrade, then upload again. See What happens when your storage is full?

When to contact support

If the same file repeatedly fails after these checks, include its filename, original extension, surface, and approximate time of the attempt.