Use these rules to choose a file that will fit, upload successfully, and stay easy to identify later.
Check the file before you upload
A single file can be up to 5 GB.
An empty file cannot upload.
The file type must be supported. See What file types does Traklist support? for the full list.
The file must fit in the storage still available to you. Free includes 2 GB; Pro includes 3 TB.
Filename rules
On Web, a filename can be up to 512 characters.
In Web folder uploads and drags, files whose names begin with a period (.) are skipped.
Keep versions easy to find
You can add another file with the same name to the same destination. Traklist keeps both files and gives the newer one a number to distinguish it.
Use a clear version name before you upload, such as "Song Title - Mix 2", so it is obvious which file is newest.
If a file will not upload
If the file type is not supported, choose a supported version of the file.
If the file is over 5 GB, use a smaller file.
If your storage is full, free space or upgrade, then start the upload again.
If a transfer fails on Web, choose Retry from that file's row in the Uploads tray. On iPhone, choose Retry from the file's inline Sync Failed state.
A file can finish transferring before audio processing is complete. See Understand uploading, importing, and processing statuses for the difference.
Useful tips
Name bounces and exports with their version or date before uploading. It makes duplicates useful instead of confusing.
When you are close to your storage limit, upload the files you need first and clear space before adding a large batch.
Still need help?
Contact support